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All in a Day’s Work...“Surveyor is in the Lobby!”
[2654]
$37.50


[2654] All in a Day’s Work...“Surveyor is in the Lobby!”

Education-Training Credits:

  • 1.25 Hr(s) HCSSA Administrator/Alternate

Summary: Learn from these homecare pros...what to expect and how to prepare for a survey.

HCSSA Topic(s) Addressed:

  • §97.259[d][4]agency responsibilities
  • §97.260[a][2]development and interpretation of agency policies
  • §97.260[a][3]basic principles of management in a licensed health-related setting

Faculty: Madison, Dana & Tieken, Mary Helen

Program Description: Administrators of home health and hospice agencies are responsible for implementing and supervising the administrative policies and procedures of the agency and for supervising the provision of all services to agency clients on a day-to-day basis.

The time to ensure that you have mastered these responsibilities is not when the surveyor is in the lobby! Your heart beat picks up, your throat tightens, your vision is suddenly blurred—you can’t even find your way to the lobby! Then you take a deep breath .. . and push your alternate administrator toward the front of the building. This is not what we call administrative oversight and supervision. In this program the presenters discuss some of their methods of keeping up, staying on point, and even being a step ahead of the surveyors so that you are the administrator you need to be for your agency, your staff, and the clients you serve. Presentation Date: 11.17.2014

Program Objectives: Upon completion of this program, the viewer will be able to:

  • Identify three strategies that can facilitate an improved survey entrance conference.
  • Provide two examples of survey-readiness that can influence the outcomes of the survey process.
  • Provide an example of how self-monitoring can potentially reduce the possibility of an administrative penalty.
  • Select one strategy to implement in a test of change to influence the survey process experience for your agency.

About the Presenters:
Dana Madison, RN, BSN, MBA,
is the Administrator / Owner of Calvert Home Health Care, Ltd in Lubbock. Dana’s health care experience includes working as an RN for 30 years, a hospital administrator for 2 years, a Practice Manager in a physician’s office for 8 years and a home health administrator and owner for 19 years. Dana received her BSN from Texas Women’s University in Dallas, and an MBA in Health Care Administration from the University of Dallas. Dana served as the President of the Texas Association for Home Care & Hospice from 2010 – 2012.

Mary Helen Tieken, RN, BSN, is the Owner/Administrator of Nurses In Touch, Inc., a licensed and certified home health and hospice agency she established in 1990 in Floresville, Texas. She has been a registered nurse for 32 years with a background in Oncology, Neurology, and Urology, and has spent the last 27 years in home health and hospice.

[2654] All in a Day’s Work...“Surveyor is in the Lobby!”

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This product was added to our catalog on Saturday 22 November, 2014.
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